Frequently Asked Questions
Does your design team do custom artwork?
YES. If you have browsed our artwork galleries and don’t see a design you like we offer custom artwork at no additional charge. Some order conditions do apply but we will be happy to review your design and discuss your options. Please call our office to get started at (254) 918-0511.
What is the minimum order?
There is a minimum order of 12 items per design but we have several ways to help you get there if your order is small. We can mix and match garment options (longsleeve, short sleeve, hoodies, etc.) to meet the minimum requirement.
What are my payment options?
We accept several forms of payment – many of our customers are school districts and we are happy to accept Purchase Orders. We also accept major credit cards, cash or check.
What is the usual turnaround time?
With standard turnaround our orders will ship out between 7-10 business days. We always try to work with our customers and their needs.
How long does it take to see an artwork proof?
Once you submit your design you will see a proof emailed to you in about 24 hours.
What if I need to re-order?
You will need to meet the minimum order of 12 but you pay the same low price you did on your big order.
I found a design I like but the sport isn’t what I want. Can it be changed?
Absolutely! All artwork can be customized with your school name, sport, state and ink colors.
Do you carry youth sizes?
Our usual sizing starts with Youth Medium. If you need Youth Small or smaller we can accommodate that with most designs on a separate minimum order of 12. This is necessary so we can resize your design to fit the smaller items.
Where are you located?
We are based out of Stephenville, Texas. It is home to our 20,000 sq ft warehouse/production facility and a large retail store. Although it is the place we call home we travel all over the United States each year to visit our customers at various clinics and conventions.
Can I order different shirt colors?
YES! Mix and match and shirt color that works with the ink colors in your design. As long as the ink colors and design don’t change there is no additional charge.
What if I need a rush order?
In some cases, such as playoffs, camps or events, rush turnaround is included at no additional charge. Rush service is always available and you can contact our sales team for a quote.
Can I check the status of my order online?
At this time we ask you to contact us directly to check the status of your order.
Why are there no prices on your website?
In our industry pricing is very competitive and we want to make sure you receive the lowest price possible. Artwork, garment styles and quantity play a large role in the quote process and we want to make sure you fully understand what you get for your price. We want to make sure what we are quoting is accurate and your satisfaction is our top priority. Our sales team is always just a phone call away for a quick custom quote or you can get a price by using our online designer.